The book’s working section · 210 reflection questions
Questions you can carry forward.
Each chapter has ten questions. The first three open the chapter’s most important choices. The remaining seven continue under Further Questions. Ask them again when the company, the market, or you have moved.
Part 1
Mastering the Problem
1.1The Value of the Problem2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
What does the problem cost people when no one solves it?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
Which part of the problem will you own even when it is slow, expensive, and thankless?
1.2The Problem as a Compass2 open · 8 require access
- 01
Which precise and enduring problem in people's lives has the company made its North Star?
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08
Has the problem become clearer, or has the company merely learned to explain itself better?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.3The Timing of the Problem2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
Who is already living in the future you expect more people to approach?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
Is the market not yet ready for the product, or is the product not yet ready for the market?
1.4Beneath the Surface of the Problem2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
What in the surroundings prevents the customer from experiencing the product's value?
- 07Requires accessQuestion 7 requires full access.
- 08
Which cause of the recurring problem can the company actually influence?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.5Tool: The Five Whys2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03
What could disprove the explanation you most want to believe?
- Further QuestionsSeven questions for the next review.
- 04
What is the difference between what you expected and what actually happened?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.6Tool: First Principles Thinking2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
What do you know for certain about how the customer's problem must be solved, and what have you merely inherited from the market's usual solutions?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
Which constraints around the product can the company not change, and which does it follow only out of habit?
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
Part 2
Ignition
2.1The Target Audience2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03
What can I do with your product?
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
What should make your first customer think, That product was made for someone like me, when it stands among the market's many alternatives?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
2.2MVP: Minimum Viable Product2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
Which concrete action must the customer be able to perform with your MVP before you can see whether the solution creates value?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
Which commitments can you postpone while your MVP tests the most important assumption without failing those already taking part in the test?
- 10Requires accessQuestion 10 requires full access.
2.3Feedback Loops2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Are you asking the customer what they might do in the future, or what actually happened the last time the problem arose?
- 06Requires accessQuestion 6 requires full access.
- 07
What can you learn when what the customer says does not match what they do or repeat over time?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
2.4Networking2 open · 8 require access
- 01
Which problem can your startup neither understand nor solve alone?
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
What responsibility does the introduction you want place on the person opening the door?
- 10Requires accessQuestion 10 requires full access.
2.5The Team Behind the Company2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Which important disagreement or piece of knowledge within the team remains unspoken even though it could change the company's decision?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
If the person the company depends on most left the team tomorrow, what could the others continue, and which critical knowledge would leave with that person?
Part 3
The Market
3.1The Market2 open · 8 require access
- 01
In which surroundings does your product become more relevant without the product changing?
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08
Which assumption about customer needs, ability to pay, or willingness to switch must be true for the company's plan to work?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
3.2Product-Market Fit2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
Is your product one component that another company must build into its solution, or is it the complete solution the end customer uses and evaluates?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
If customers forgot the product's name, which result would they still miss and try to achieve again?
3.3Go-to-Market Strategy2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
How do your best customers discover the product?
- 07Requires accessQuestion 7 requires full access.
- 08
How must the product move from the person experiencing the problem to the person who can approve and pay for it?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
3.4KPI, Key Performance Indicators2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03
If the KPI improves while reality gets worse, which one will you believe?
- Further QuestionsSeven questions for the next review.
- 04
Which specific action do you expect will create the desired change for the customer or the company?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
3.5Traction2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
Which part of the company's momentum is borrowed from a campaign, discount, relationship, or event?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
Which results are you comparing across periods or customer groups even though price, season, campaigns, or market access were different?
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
Part 4
Time
4.1Money Is Time2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03
If money is time, which future is the company buying, and which one is it using up?
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
How long can the company continue if customers pay later than expected?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
4.2Time-Based Administration2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
How much time passes between the company's action and that action being recorded, reconciled, and understood well enough to influence the next decision?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
Which weakness is currently being hidden by growth or busyness?
- 10Requires accessQuestion 10 requires full access.
4.3The Calendar and the Budget2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Which work looks free in the bank account but consumes the future of the owner or the team?
- 06Requires accessQuestion 6 requires full access.
- 07
Which bill can the company pay on paper, but not on the day the money actually has to leave the account?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
4.4Distribution Versus Product2 open · 8 require access
- 01
Once customers get the product into their hands, does it solve their problem well enough for distribution to be the company's real constraint?
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
Is the product distributed when the customer has received it, or only when the customer can use it and experience the value without the founder's help?
- 10Requires accessQuestion 10 requires full access.
4.5Time and the Future2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Which part of the past helps you understand, and which part have you allowed to lead?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
If you could choose someone you know and exchange your entire life for theirs, from beginning to end, would you do it?