The book’s working section · 210 reflection questions
Questions you can carry forward.
Each chapter has ten questions. The first three open the chapter’s most important choices. The remaining seven continue under Further Questions. Ask them again when the company, the market, or you have moved.
Part 1
Mastering the Problem
1.1The Value of the Problem2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
Who feels the problem, and when does it become too important to ignore?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
What are they willing to pay with: time, money, attention, or trust?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.2The Problem as a Compass2 open · 8 require access
- 01
Which precise and enduring problem in people's lives has the company made its North Star?
- 02Requires accessQuestion 2 requires full access.
- 03
Which decision becomes simple when the problem is allowed to be the North Star?
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.3The Timing of the Problem2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
How long can the company afford to be right too early?
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
Which experience from another time are you using as proof that something cannot work now?
- 10Requires accessQuestion 10 requires full access.
1.4Beneath the Surface of the Problem2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
Are you trying to stop the consequence or change what creates it?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
Which part of the customer experience do you call not our product, even though the customer does?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.5Tool: The Five Whys2 open · 8 require access
- 01
What is the observable problem before you explain why it is happening?
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08
Have you found something concrete, or did you stop at a large word such as culture, busyness, or the market?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
1.6Tool: First Principles Thinking2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
Which constraints around the product can the company not change, and which does it follow only out of habit?
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
Are you building from the customer's problem or from your most exciting idea?
Part 2
Ignition
2.1The Target Audience2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
Which action shows that the target audience does not merely understand the value, but chooses it?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Who feels the problem so clearly that one more repetition has become difficult to accept?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
2.2MVP: Minimum Viable Product2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
Which real action is a stronger answer than praise and curiosity?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08
Is customer need, operations, or financial viability the most dangerous uncertainty?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
2.3Feedback Loops2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03
If customer feedback cannot change the company's next action, why are you collecting it?
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
Which specific decision about the product or the next experiment is the feedback intended to influence?
2.4Networking2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Whom in your network can you ask for an honest answer without first turning the conversation into a transaction?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
What responsibility does the introduction you want place on the person opening the door?
- 10Requires accessQuestion 10 requires full access.
2.5The Team Behind the Company2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
Which decisions, relationships, or tasks can the company not yet carry forward without you?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
Which role are you holding on to because it belongs to the company's past?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
Part 3
The Market
3.1The Market2 open · 8 require access
- 01
In which surroundings does your product become more relevant without the product changing?
- 02Requires accessQuestion 2 requires full access.
- 03
Which differences in finances, access, trust, or decision-making power make it easy for some customers to choose the product and almost impossible for others?
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
3.2Product-Market Fit2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
Is the need important enough for the customer to change a habit, an agreement, or a budget?
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
Has the product proven its value for a defined customer group, or are you assuming the same demand exists throughout the market?
- 10Requires accessQuestion 10 requires full access.
3.3Go-to-Market Strategy2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
At which step does the company make it unnecessarily difficult for the customer to discover, understand, buy, or begin using the product?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
Which concrete evidence does the customer need before they are willing to risk buying or adopting the product?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
3.4KPI, Key Performance Indicators2 open · 8 require access
- 01
Which desired change for the customer or the company should the most important KPI make visible?
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08
Who and what disappear when you look only at the average?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
3.5Traction2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06
Which results are you comparing across periods or customer groups even though price, season, campaigns, or market access were different?
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
Are you tired?
Part 4
Time
4.1Money Is Time2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02
At the current pace, how much survival time, operating time, and development time does the company have if no more money comes in?
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Which part of the company's future is bound by agreements it made earlier?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
4.2Time-Based Administration2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
What did the company do first, and what has it since become better at?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08
Which sale increases revenue but makes operations worse?
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.
4.3The Calendar and the Budget2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03
If the latest ordinary month revealed the company's true priorities, what did the calendar and bank account show the company actually prioritized?
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10
What would a financial crisis force you to remove from the company, and why have you not removed it already?
4.4Distribution Versus Product2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04Requires accessQuestion 4 requires full access.
- 05
Is the company buying more attention to replace customers who do not return because the product does not yet create enough value?
- 06Requires accessQuestion 6 requires full access.
- 07Requires accessQuestion 7 requires full access.
- 08Requires accessQuestion 8 requires full access.
- 09
Is the product distributed when the customer has received it, or only when the customer can use it and experience the value without the founder's help?
- 10Requires accessQuestion 10 requires full access.
4.5Time and the Future2 open · 8 require access
- 01Requires accessQuestion 1 requires full access.
- 02Requires accessQuestion 2 requires full access.
- 03Requires accessQuestion 3 requires full access.
- Further QuestionsSeven questions for the next review.
- 04
Who are you becoming as a company?
- 05Requires accessQuestion 5 requires full access.
- 06Requires accessQuestion 6 requires full access.
- 07
What makes the market leader strong today but could make the company slow or locked in place when the market changes?
- 08Requires accessQuestion 8 requires full access.
- 09Requires accessQuestion 9 requires full access.
- 10Requires accessQuestion 10 requires full access.